FAQ

WHO DO I CONTACT WITH QUESTIONS?

Please email estore@eversince.com with any questions.

HOW MUCH DOES SHIPPING COST?

RM 10 for West Malaysia

RM 15 for East Malaysia

Free shipping on Malaysia orders over RM 300

DO YOU SHIP TO P.O. BOXES?

We do not ship to P.O. boxes.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please allow 1-5 business days for order processing and shipment. Orders placed over the weekend will not be processed until the following business day.

WHEN ARE PARTICULAR ITEMS RELEASED?

Most of our items do not have set release dates. Please sign up for the Eversince newsletter. You will receive email notifications each time we release a new product. And you can follow us on our social media.

DO YOU GUYS RE-STOCK YOUR INVENTORY?

On occasion we will re-stock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

CAN I GET A REFUND OR MAKE AN EXCHANGE?

We accept returns within 14 days of delivery for store item only. The items must be in new condition, with tags attached, and in original packaging.

Customers will be responsible for return shipping costs. Once we receive your return , a return note will be issued via email along with instructions. This code may be used towards the purchase of any available items.

Note that we do not include shipping fees for the replacement.

WHERE DO I SHIP RETURNS?

You may ship your return to the following address within 14 days of receiving the product:

Note that the 14 day limit does not apply to the time the package spends in transit, so express shipping is not necessary.

DECLINED CREDIT CARD?

We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days.

I PURCHASED A EVERSINCE PRODUCT FROM ANOTHER RETAILER. HOW DO I HANDLE RETURNS?

Unfortunately, we can only accept returns or address customer issues for purchases made through eversince.com.